Other problems have been reported by people who use Outlook to connect to Exchange on hosted platforms other than Office 365. The problem is present for both existing and new profiles. But the credentials go back to Office 365 and fail when Azure Active Directory tries to check the account. In the latter example, the business email address belongs to an Office 365 tenant, so that’s where Outlook heads for Autodiscover.īecause Autodiscover fails, Outlook prompts for user credentials. The two examples cited in UserVoice are when someone has been assigned an Exchange Online (or Office 365) license but their “live” mailbox is on-premises, or when someone with a personal Office subscription uses their business email address to configure Outlook. However, in certain circumstances, the query runs into problems. Office 365 will respond to the Autodiscover request and return details of your mailbox and other associated services (like public folders). 2017 update.Ĭhecking Office 365 works well if you have an Exchange Online mailbox. If you use the click to run version of Outlook 2016 for Windows, Outlook checks Office 365 first and has done so since the.
The statement about optimizing for the cloud is from the Outlook team’s December 8 response to a UserVoice request asking Microsoft to adjust a change made to optimize Autodiscover queries for Office 365. Learn More Spreading Happiness in UserVoice We repeatedly got one question that surprised us: “Why would I ever trust a third party with control of my network? Research has found that the average business user must manually type out, or copy/paste, the credentials to 154 websites per month. Shockingly, they are among the most common passwords that end users choose in 2021. No, these are not exercises for people who are brand new to typing.
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